El Cerro's 24/7 Emergency Dispatch Team

Anything posing an immediate safety risk or worsening by the hour usually qualifies. Cross-training means the nearest available technician can usually handle whatever the emergency actually turns out to be.

Yes — the line is staffed around the clock with a live dispatcher, every day of the year.

Most emergency calls get same-day response, with the nearest available technician routed immediately.

Yes, emergency dispatch carries a different rate than routine scheduling, quoted clearly before we send anyone.

Emergency equipment isn't limited to insects; wildlife response runs through the same dispatch system. If an address calls in more than once, that history helps the technician diagnose a root cause faster on the second visit.

Yes — technicians photograph structural damage or exposure on-site, useful for insurance or property records. It also helps to have your address and a brief description ready when you call, since that speeds up routing considerably.