Cold Spring Harbor's 24/7 Emergency Dispatch Team

Anything posing an immediate safety risk or worsening by the hour usually qualifies. We also cross-train technicians across insect and wildlife categories, so an emergency call doesn't get stuck waiting for a narrower specialist.

Yes — the line is staffed around the clock with a live dispatcher, every day of the year.

Emergency dispatch typically means same-day arrival since we route by proximity, not appointment order.

There's a distinct emergency rate, communicated upfront, reflecting priority routing and after-hours availability.

Emergency equipment isn't limited to insects; wildlife response runs through the same dispatch system. We also track repeat emergency addresses internally, which helps us anticipate a recurring issue before it becomes a pattern of separate calls.

Yes — technicians photograph structural damage or exposure on-site, useful for insurance or property records. It also helps to have your address and a brief description ready when you call, since that speeds up routing considerably.